Terms & Conditions

01In terms ko maanna

Ye Terms & Conditions ("Terms") aapke aur EduGrown ("EduGrown", "hum", "hamara") ke beech ek agreement hai, jo is website aur isse judi saari services ("Platform") par lagoo hota hai.

Platform use karke, account banakar, ya koi purchase karke aap in Terms se sehmat hote hain. Agar aap kisi baat se sehmat nahi hain to kripya Platform use na karein.

In Terms ke saath hamari Privacy Policy bhi lagoo hoti hai.

02Kaun use kar sakta hai (aur minors)

Platform par apna account banane, payment karne, ya legally binding contract karne ke liye aapki umar kam se kam 18 saal honi chahiye.

School students / 18 saal se kam umar ke users

Hamari services ka bada hissa school students ke liye hai. Agar aapki umar 18 saal se kam hai to aap Platform ka istemaal sirf apne parent ya legal guardian ki nigrani aur sehmati se kar sakte hain. Aise case mein account parent/guardian ke naam par hona chahiye aur wahi in Terms ke liye zimmedar honge.

Hum jaanbujh kar kisi 18 saal se kam umar ke bachche se seedha, bina parental consent ke, personal information nahi lete. Agar aapko lagta hai ki aapke bachche ne bina aapki sehmati ke account bana liya hai, to support@edugrown.in par likhein — hum wo account aur uska data hata denge.

Seedhi baat: agar aap 18 se chhote hain, to ghar mein bataye bina payment ya listing mat kijiye.

03Aapka account

• Registration ke waqt sahi aur poori jaankari dena aapki zimmedari hai.
• Aap apne password ki hifazat khud karenge. Aapke account se hone wali har activity aapki zimmedari mani jayegi.
• Ek insaan ek hi account rakhega. Ek hi phone number ya email par ek se zyada account banana, ya sirf offers/rewards ke liye fake account banana mana hai.
• Aap Google se bhi login kar sakte hain. Us case mein aapka naam aur email Google se aata hai — password hum store nahi karte.
• Account misuse ka shak hone par hum bina notice ke usko suspend kar sakte hain.

04EduGrown ka role — hum platform hain

EduGrown ek intermediary platform hai. Hum khud tuition nahi padhate, na hi kisi tutor, coaching institute, school ya college ke employer/agent hain.

Jab do users aapas mein baat karte hain — jaise koi student kisi tutor ko hire karta hai, ya koi user doosre user se purana product khareedta hai — wo contract seedha un dono ke beech hota hai. Hum us contract ke party nahi hote.

Fees, timing, quality, syllabus, admission, salary — in sab par faisla aur zimmedari un dono paksho ki hai. Kisi bhi tutor, institute ya buyer/seller ko final karne se pehle khud tasalli kar lein, aur mumkin ho to pehli mulaqat kisi public jagah par rakhein.

05Credits

Credits ek prepaid balance hai jise aap Platform ke andar kuch kaam karne ke liye kharch karte hain — sabse aam istemaal kisi lead ka contact unlock karna hai.

• Har kaam ki credit cost Platform par saaf dikhayi jaati hai. Hum ye cost aage ke liye badal sakte hain, par pehle se kiye gaye kaam par asar nahi padega.
• Credits sirf Platform ke andar kaam aate hain. Inhe cash mein badla nahi ja sakta, kisi doosre account mein transfer nahi kiya ja sakta, aur na hi inka koi bahar koi mulya hai.
• Ek baar kharch ho gaye credits wapas nahi milte — isme wo case bhi shaamil hai jab unlock kiya gaya contact number band ho, ya samne wala jawab na de. Contact details ki quality par hum guarantee nahi de sakte.
• Bina kharche hue credits ka refund section 14 ke hisaab se hi mumkin hai.
• Technical galti ya galat charge hone par hum apne vivek se credits wapas daal sakte hain.
• Credits ko galat tareeke se kamane ya badhane ki koshish (jaise fake account, bug ka fayda uthana) par account band kar diya jayega aur balance zabt ho sakta hai.

06Contact unlock karna aur leads

Jab koi student tuition request post karta hai, ya kisi listing par enquiry karta hai, to wo ek "lead" ban jaati hai. Teachers aur institutes credits kharch karke us lead ka contact dekh sakte hain.

Agar aap apni request post kar rahe hain: aap samajhte hain ki aapka naam, phone number, area aur zarurat un teachers/institutes ko dikhega jo us lead ko unlock karenge, aur wo aapse sampark kar sakte hain.

Agar aap lead unlock kar rahe hain: aapko mila hua contact sirf usi kaam ke liye hai jiske liye wo post hui thi. Us number ko kisi list mein daalna, bechna, bulk marketing/promotional message bhejna, ya baar-baar pareshan karna sakht mana hai aur isse aapka account band ho sakta hai.

Seedhi baat: unlock kiya hua number ek student ka number hai, marketing database nahi.

07Tutor, institute, school aur college listings

• Listing daalne wala hi uski jaankari ke liye zimmedar hai — qualification, experience, fees, facilities, photos, sab kuch sach hona chahiye.
• Aap sirf wahi photo ya content daalenge jiska aapko haq hai. Kisi aur ki tasveer ya campus photo bina ijazat ke daalna mana hai.
• Hum listings ko review, edit, reject ya hata sakte hain — khaaskar tab jab koi shikayat aaye ya jaankari galat lage.
• Kisi listing par "verified" ya approved ka nishaan hone ka matlab sirf itna hai ki humne basic jaanch ki hai. Ye us institute ki quality, result ya kanooni status ki guarantee nahi hai.
• Admission, fees aur seat se judi jaankari samay ke saath badalti rehti hai — final karne se pehle seedha institute se confirm karein.

08Store — physical aur digital products

Physical products

• Order confirm hone ke baad hum use aapke diye gaye pate par bhejte hain. Shipping charge pincode ke hisaab se checkout par dikhta hai.
• Delivery ka anumaanit samay sirf estimate hai, guarantee nahi. Courier ki deri hamare control mein nahi hoti.
• Galat ya adhoora pata dene par order wapas aa sakta hai — dobara bhejne ka kharcha aapko dena hoga.

Digital products (notes, papers, e-material)

• Payment successful hote hi download link aapke account mein aa jaata hai.
• Aapko ek personal, non-transferable licence milta hai — yaani sirf apni padhai ke liye. Use aage share karna, dobara bechna, upload karna, print karke bechna ya kisi group mein baantna mana hai.
• Digital product download ho jaane ke baad uska refund aam taur par nahi hota (section 14 dekhein).

Product ki keemat, uplabdhta aur description hum kabhi bhi update kar sakte hain. Agar kisi technical galti se koi keemat bilkul galat chhap jaaye, to hum us order ko cancel karke poora paisa wapas kar sakte hain.

09Buy / Sell Old Products

Ye ek user-to-user marketplace hai jahan students apni purani books aur study material bech sakte hain.

• Product ki halat, keemat aur delivery — sab seller aur buyer ke beech tay hoti hai. Hum us sauda ke party nahi hain.
• Seller garanti deta hai ki wo cheez uski apni hai aur usko bechna kanooni hai. Pirated ya photocopy ki hui books bechna mana hai.
• Listing daalne ki limit aur charges Platform par dikhaye jaate hain aur badal sakte hain.
• Payment lete-dete waqt savdhani rakhein. Advance dene se pehle product dekh lena sabse surakshit tareeka hai.

10Jobs board

Schools, colleges aur institutes yahan teaching/staff jobs post karte hain, aur teachers apply karte hain.

• Job post karne wala hi uski sachai ke liye zimmedar hai. Hum kisi job ke asli hone, salary ya hiring ki guarantee nahi dete.
• Hum kisi bhi hiring ke party nahi hain. Interview, offer aur employment poori tarah employer aur candidate ke beech ki baat hai.
• Kisi bhi job ke liye kabhi paisa mat dijiye. Agar koi employer registration fee, security deposit ya training fee maange to hume turant report karein.
• Apply karne par aapki profile aur uploaded resume us employer ko dikh jaati hai.

11Study content, PYQ aur copyright

Platform par uplabdh NCERT solutions, notes, previous year questions aur baaki study material sirf padhai aur reference ke liye hai.

• Hum poori koshish karte hain ki content sahi ho, par kisi answer, solution ya exam-related jaankari ke bilkul sahi hone ki guarantee nahi de sakte. Board aur university ki official jaankari hi antim maani jayegi.
• Board/university ke paper aur unke naam un sansthaon ki apni property hain. Hum unke saath koi affiliation ya sponsorship claim nahi karte.
• Content ko bulk mein download karna, scrape karna, ya kahin aur republish karna mana hai.

Copyright shikayat

Agar aapko lagta hai ki Platform par koi cheez aapke copyright ka ullanghan karti hai, to support@edugrown.in par likhein — usme link, apna proof of ownership aur sampark jaankari zaroor dein. Jaanch ke baad hum us content ko hata denge.

12Reviews aur aapka daala hua content

Reviews, comments, photos, listings, notes — jo bhi aap Platform par daalte hain ("User Content"), uski zimmedari aapki hai.

• Review apne asli anubhav par aadharit hona chahiye. Paise lekar ya badla lene ke liye fake review daalna mana hai.
• Gaali, dhamki, jaati/dharm par tippani, kisi ki niji jaankari (phone, address) public karna — sab mana hai.
• User Content daal kar aap hume ek non-exclusive, royalty-free licence dete hain ki hum use Platform par dikha sakein, store kar sakein aur promote kar sakein. Uska malikana haq aapka hi rehta hai.
• Hum kisi bhi User Content ko review, edit ya hata sakte hain, par har cheez ko pehle se jaanchne ki zimmedari hamari nahi hai.

13Payments, invoice aur tax

• Saari payments Indian Rupees (₹) mein hoti hain.
• Payment hamare partner payment gateways (jaise Razorpay / Cashfree) ke through hoti hai. Aapka card ya UPI ka data hamare server par store nahi hota — wo seedha gateway ke paas jaata hai, jo RBI/PCI-DSS ke niyamon ke tahat kaam karte hain.
• Payment successful hone par receipt aapke account mein "My Payments" section mein mil jaati hai.
• Bank ya gateway ki taraf se payment fail ya pending hone par kaate gaye paise aam taur par 5–7 working days mein apne aap wapas aa jaate hain. Der hone par hume transaction ID ke saath likhein.
• Sabhi lagoo taxes keemat mein shaamil hain ya checkout par alag se dikhaye jaate hain.

14Cancellation, return aur refund

Physical products

• Order bhejne se pehle tak cancel kiya ja sakta hai — poora paisa wapas.
• Saamaan galat, damaged ya adhoora aane par delivery ke 7 din ke andar return request daalein. Kholte waqt ka video/photo hone se process tez hota hai.
• Return approve hone aur product wapas milne ke baad refund usi payment method mein 7–10 working days mein bhej diya jaata hai.
• Sirf pasand na aane par return aam taur par sweekar nahi hota, kyunki study material dobara bik nahi paata.

Digital products

Download ho jaane ke baad refund nahi hota. Lekin agar file kharab hai, khulti nahi hai, ya description se bilkul alag hai — to hume batayein, hum theek karke denge ya poora refund karenge.

Credits aur subscriptions

Kharche ja chuke credits wapas nahi hote. Bina kharche hue credits ka refund purchase ke 7 din ke andar maanga ja sakta hai, badhe ki aapne us purchase se koi lead unlock na ki ho. Subscription beech mein cancel karne par baaki bache samay ka paisa aam taur par wapas nahi hota, par service term ke aakhir tak chalti rehti hai.

Kaise maangein

support@edugrown.in par order number ke saath likhein, ya Contact page se enquiry bhejein. Hum 2 working days mein jawab dene ki koshish karte hain.

15Kya nahi karna hai

Platform par ye sab sakht mana hai:

• Galat jaankari dena, kisi aur banke pesh aana, ya fake listing/profile banana.
• Unlock kiye gaye contacts ko bechna, share karna ya unpar bulk marketing karna.
• Data scrape karna, bot chalana, ya automated tareeke se content nikaalna.
• Platform ki security todne ki koshish, hacking, virus, ya kisi bug ka najaayaz fayda uthana.
• Pirated, copyright wala ya gair-kanooni content upload karna ya bechna.
• Kisi bhi user ko pareshan karna, dhamkana, ya bachchon ke liye aseemit/ashleel content bhejna.
• Platform ka istemaal kisi bhi gair-kanooni kaam, dhokhadhadi ya spam ke liye karna.

16Hamari intellectual property

Platform ka naam, logo, design, code, aur humare banaye hue content par sabhi haq EduGrown ke paas surakshit hain. Bina likhit ijazat ke inhe copy karna, dobara istemaal karna ya kisi doosri service mein daalna mana hai.

17Third-party links aur services

Platform par kahin-kahin doosri websites ke link ho sakte hain (jaise board ki official site, YouTube video, ya kisi institute ki website). Un websites ke content ya unki policies par hamara koi control nahi hai, aur unke liye hum zimmedar nahi hain.

Kuch zaroori kaam ke liye hum bharose ke service providers ka istemaal karte hain — payment gateway, hosting, email/notification, aur analytics. Iski poori list Privacy Policy mein hai.

18Disclaimer aur liability ki limit

Platform "jaisa hai waisa" (as-is) diya jaata hai. Hum poori koshish karte hain ki sab theek chale, par ye guarantee nahi de sakte ki service kabhi band nahi hogi ya usme koi galti nahi hogi.

Kanoon jitni ijazat deta hai, us seema tak hum in cheezon ke liye zimmedar nahi honge:

• Kisi tutor, institute, school, college, employer, buyer ya seller ke vyavhaar, quality ya vaade se hua nuksan.
• Users ke aapas ke lein-dein, mulaqaton ya jhagdon se hua nuksan.
• Study content, PYQ ya answers mein kisi galti se hua exam-related nuksan.
• Aapke apne account ki laparwahi (password share karna) se hua nuksan.
• Indirect, incidental ya consequential nuksan — jaise mauke ka nuksan ya anumaanit kamai ka nuksan.

Kisi bhi soorat mein hamari kul zimmedari us amount se zyada nahi hogi jo aapne pichhle 3 mahine mein EduGrown ko diya ho.

19Account band karna

Aap kabhi bhi apna account band karwa sakte hain — support@edugrown.in par likh dijiye.

Hum aapka account suspend ya band kar sakte hain agar aap in Terms ka ullanghan karein, dhokhadhadi karein, ya doosre users ke liye khatra banein. Aise case mein bina kharche hue credits ya subscription ka paisa wapas nahi hoga.

Account band hone par bhi hum kuch data kanooni aur record-keeping ke liye rakh sakte hain — detail Privacy Policy mein hai.

20In terms mein badlav

Hum in Terms ko samay-samay par update kar sakte hain. Naya version isi page par publish hoga aur upar "Last updated" ki tareekh badal jayegi. Bada badlav hone par hum website par notice ya notification se batayenge.

Badlav ke baad Platform ka istemaal jaari rakhne ka matlab hai ki aapne naye Terms sweekar kar liye hain.

21Kanoon aur jurisdiction

In Terms par Bharat ka kanoon lagoo hoga. Kisi bhi vivaad ki suanwai Singrauli, Madhya Pradesh ki adalaton ke adhikar kshetra mein hogi.

Adalat jaane se pehle, kripya ek baar hume seedha likhein — zyadatar baatein baat-cheet se hi sulajh jaati hain.

22Shikayat aur sampark

Information Technology Act, 2000 aur uske niyamon ke tahat shikayat ke liye sampark: