Privacy Policy

01Hum kaun hain

Ye Privacy Policy batati hai ki EduGrown ("EduGrown", "hum") is website aur isse judi services par aapki personal information kaise leta, use karta aur surakshit rakhta hai.

Ye policy hamari Terms & Conditions ke saath padhi jaani chahiye.

Pata: EduGrown, Singrauli, Madhya Pradesh, India

02Hum kya jaankari lete hain

a) Jo aap khud dete hain

• Account banate waqt: naam, email, phone number, password, aur aap student hain ya teacher/institute/school.
• Google se login karne par: aapka naam, email aur profile photo Google se aata hai. Aapka Google password hume kabhi nahi milta.
• Profile mein: gender, janam tithi, state/city/area, class, stream, profile photo.
• Teacher / institute / school profile mein: qualification, experience, subjects, fees, timings, address, photos, aur baaki listing ki jaankari.
• Tuition request ya enquiry mein: aapki zarurat, class, subject, location aur sampark jaankari.
• Order karte waqt: delivery ka naam, poora pata, pincode aur phone number.
• Job apply karte waqt: resume aur uske andar ki jaankari.
• Chat, review aur support message: jo aap likhte hain wo save hota hai.

b) Jo apne aap ikattha hoti hai

• IP address, aur usse nikala gaya anumaanit location (desh, rajya, shehar). Hum aapki exact GPS location kabhi nahi lete.
• Device ki jaankari — mobile/desktop, browser aur operating system.
• Aap kaunse page dekhte hain, kab dekhte hain, aur kis link se aaye.
• Login ka samay aur session ki jaankari.

c) Jo hum nahi lete

Hum aapka card number, CVV, UPI PIN ya net-banking password kabhi store nahi karte. Payment ki poori process hamare payment gateway partner ke server par hoti hai.

03Cookies aur tracking

Hum sirf utni hi cookies rakhte hain jitni zaroori hain:

• Session cookie (PHPSESSID) — isse aap login rehte hain aur aapki cart yaad rehti hai. Browser band karne par ye khatam ho jaati hai.
• Visitor cookie (eg_vid) — ek random number jo batata hai ki aap naye visitor hain ya pehle bhi aa chuke hain. Isme aapka naam, email ya koi personal jaankari nahi hoti. Ye 2 saal tak rehti hai.

Hum apni khud ki analytics chalate hain — kisi bahri advertising ya tracking network ka istemaal nahi karte, aur aapko ads dikhane ke liye aapko internet par follow nahi karte.

Location nikaalne ke liye aapki IP ip-api.com naam ki service ko bheji jaati hai, jo desh/rajya/ shehar wapas batati hai. Ye lookup har IP ke liye sirf ek baar hoti hai.

Cookies apne browser ki settings se kabhi bhi hata sakte hain — par session cookie hataane par aapko dobara login karna padega.

04Us jaankari ka kya karte hain

• Aapka account chalane aur aapko login karwane ke liye.
• Students ko sahi tutors/institutes se, aur tutors ko sahi leads se jodne ke liye.
• Aapke order process karne, bhejne aur receipt dene ke liye.
• Aapke sawaal, enquiry aur support request ka jawab dene ke liye.
• Zaroori notification bhejne ke liye — order update, naya message, credit balance.
• Aapke state/city ke hisaab se relevant listings dikhane ke liye.
• Fake account, spam aur dhokhadhadi rokne ke liye.
• Ye samajhne ke liye ki kaunse page kaam aa rahe hain, taaki website behtar bana sakein.
• Kanooni zarurat poori karne ke liye.

Seedhi baat: hum aapka data kisi advertiser ya doosri company ko bechte nahi hain.

05Aapki sehmati

Account banakar aur Platform ka istemaal karke aap is policy ke hisaab se apni jaankari istemaal hone ki sehmati dete hain.

Ye sehmati aap kabhi bhi wapas le sakte hain — hume likh kar. Lekin dhyan rakhein ki kuch jaankari ke bina service chal hi nahi sakti (jaise phone number ke bina koi tutor aapse sampark nahi kar payega).

06Kiske saath share hoti hai

Hum aapki personal information kisi ko bechte nahi. Share sirf in halaton mein hoti hai:

• Doosre users ke saath — jab koi aapki lead unlock kare, ya aap kisi listing par enquiry karein, ya kisi job par apply karein. Detail section 7 mein.
• Payment gateway (Razorpay / Cashfree) — payment poori karne ke liye naam, email, phone aur amount.
• Courier / delivery partner — physical order bhejne ke liye naam, pata aur phone.
• Google — sirf tab jab aap Google se login karna chunte hain.
• Hosting aur email service providers — website chalane aur email bhejne ke liye.
• ip-api.com — sirf IP address, location nikaalne ke liye.
• Kanooni zarurat par — adalat, police ya kisi sarkari adesh par.

Har service provider se hum yahi ummeed rakhte hain ki wo aapka data sirf usi kaam ke liye istemaal kare jiske liye diya gaya hai.

07Jab aapka contact doosre user ko dikhta hai

Ye hamari sabse zaroori baat hai, isliye alag se likh rahe hain.

Agar aap student hain aur tuition request post karte hain, to aapka naam, phone number, area aur zarurat un teachers/institutes ko dikh jaayegi jo credits kharch karke us request ko unlock karte hain. Iske baad wo aapko call ya message kar sakte hain. Yahi is service ka poora maksad hai.

Agar aap teacher ya institute hain, to aapki public listing — naam, subjects, fees, area, photos — sabko dikhti hai, aur aapka contact un students ko dikhta hai jo aapki profile se judte hain.

Hum har unlock karne wale user ko saaf mana karte hain ki wo contact ko bechein, share karein ya uspar bulk marketing karein. Aisa karne par account band kar diya jaata hai.

Agar aapko koi pareshan kar raha hai, to us user ka naam aur number support@edugrown.in par bhejein — hum kaarwai karenge.

Yaad rakhein: apni request mein utni hi jaankari daalein jitni zaroori hai. Ghar ka poora pata, school ID ya bank detail kabhi mat likhein.

08Bachchon ki privacy

Hamari services ka bada hissa school students ke liye hai, isliye ye baat hamare liye khaas mayne rakhti hai.

• Platform par account banane ke liye kam se kam 18 saal ki umar chahiye.
• 18 saal se kam umar ke bachche ise sirf apne parent ya guardian ki nigrani aur sehmati se istemaal karein, aur account unhi ke naam par ho.
• Hum jaanbujh kar bina parental consent ke bachchon se data nahi lete.
• Hum bachchon ki jaankari par targeted advertising bilkul nahi karte.

Agar aap parent ya guardian hain aur aapko lagta hai ki aapke bachche ne bina aapki sehmati ke apni jaankari di hai, to support@edugrown.in par likhein — hum wo account aur uska data hata denge.

09Kitne samay tak rakhte hain

• Account ki jaankari — jab tak aapka account chaalu hai. Account band karne par hum use hata dete hain ya pehchaan mitakar rakhte hain.
• Order, payment aur invoice — ye tax aur accounting kanoon ke hisaab se lambe samay tak rakhne padte hain, aam taur par 8 saal.
• Website ka visit data (analytics) — 400 din, uske baad apne aap delete ho jaata hai.
• Chat aur support messages — jab tak account chaalu hai, taaki purani baat ka reference rahe.
• Delete kiye gaye account ke baad — kanooni vivaad ya dhokhadhadi ki jaanch ke liye zaroori kuch record hum rakh sakte hain.

10Data ki suraksha

• Poori website HTTPS par chalti hai, yaani aapka data raaste mein encrypted rehta hai.
• Password kabhi seedhe roop mein store nahi hote — wo one-way hash karke rakhe jaate hain, jinhe padha nahi ja sakta.
• Payment ki jaankari hamare server par aati hi nahi.
• Database tak pahunch sirf zaroori logon ko hai.

Phir bhi, internet par koi bhi system 100% surakshit nahi hota. Apna password kisi ke saath share na karein, aur alag-alag websites par alag password rakhein. Kisi bhi gadbadi ka shak ho to turant hume batayein.

11Aapke adhikaar

Bharat ke Digital Personal Data Protection Act, 2023 ke tahat aapke paas ye adhikaar hain:

• Dekhne ka — hamare paas aapki kaunsi jaankari hai, poochh sakte hain.
• Sudharne ka — galat jaankari theek karwa sakte hain (zyadatar cheezein aap khud "My Profile" se badal sakte hain).
• Mitane ka — apna account aur data delete karwa sakte hain, siwaay uske jo kanoonan rakhna zaroori hai.
• Sehmati wapas lene ka — kabhi bhi.
• Shikayat karne ka — hamare Grievance Officer se, aur uske baad Data Protection Board of India se.
• Nominate karne ka — aap kisi ko nominate kar sakte hain jo aapki mrityu ya asamarthata ki soorat mein aapke adhikaar istemaal kare.

Koi bhi request support@edugrown.in par bhejein. Pehchaan confirm karne ke baad hum 30 din ke andar kaam poora karne ki koshish karte hain.

12Notifications aur marketing

Do tarah ke message hote hain:

• Zaroori (transactional) — order update, payment receipt, password reset, naya message. Ye band nahi kiye ja sakte, kyunki inke bina service adhoori hai.
• Update aur offers — naya study material, naye products. Inhe aap Account Settings se kabhi bhi band kar sakte hain.

13Doosri websites ke links

Platform par doosri websites ke link ho sakte hain — board ki official site, YouTube, ya kisi institute ki apni website. Wahan jaane ke baad aap unki privacy policy ke dayre mein aa jaate hain. Un websites ke liye hum zimmedar nahi hain, isliye wahan kuch bhi dene se pehle unki policy padh lein.

14Policy mein badlav

Hum is policy ko samay-samay par update karte rahenge. Naya version isi page par publish hoga aur upar "Last updated" ki tareekh badal jayegi. Koi bada badlav hone par hum website par notice ya notification se batayenge.

15Sampark aur shikayat

Privacy se judi kisi bhi baat, sawaal ya shikayat ke liye:

Hamare jawab se santusht na hon, to aap Data Protection Board of India mein shikayat kar sakte hain.